Login to Your Account

Managing Your Credit and Debt

Collection Agencies

If you have serious credit problems, you may be past the talking stage. A collection agency may already be at your door. You should know that you have a number of rights in this situation, under the Fair Debt Collection Practices Act.

  • Collectors may not harass or abuse you.
  • Collectors may not lie to you or use false statements.
  • Collectors may not engage in unfair practices.
  • They are not permitted to contact you at unreasonable hours, unless you agree to be contacted at those times.
  • They must send you a written notice telling you the amount you owe.
  • If you send collectors a written denial of the debt, they may not contact you until they provide you with proof of the debt.
  • If you have an attorney, the collection agency cannot contact anyone other than the attorney to obtain information about you.
  • Collectors do have the right to contact you, at reasonable hours, by mail, telephone, telegram, or fax.
  • If a collector has violated the law, you have the right to sue. The lawsuit must commence within one year of the cause for action.
You can report troubles with collectors to the Attorney General's office in your state, or to the Federal Trade Commission in Washington, DC.
Share Article:
Add to GooglePlus
Investment and insurance products and services are offered through INFINEX INVESTMENTS, INC. Member FINRA/SIPC. Eaton Federal Financial Services is a trade name of the bank. Infinex and the bank are not affiliated. Products and services made available through Infinex are not insured by the FDIC or any other agency of the United States and are not deposits or obligations of nor guaranteed or insured by any bank or bank affiliate. These products are subject to investment risk, including the possible loss of value.



Accept Eaton Fed uses cookies to improve site functionality, provide you with a better browsing experience, and to enable our partners to advertise to you. By clicking "Accept" or using this site, you consent to the use of cookies. Detailed information on this site's use of cookies, and how you can decline them, is described in our Website Security and Privacy Statement.